Return Policy

RETURNS

❌ Can I return a carpet extractor?

All Carpet Extractors (including Mytee, Sandia, Mercury, and Mosquito brands) are FINAL SALE. No returns are accepted on these items.

❌ Can I return an order shipped Next Day Air or Second Day Air?

Any order shipped via Next Day Air or Second Day Air is FINAL SALE. Absolutely no returns are accepted.

🌍 Do you accept returns from outside the U.S.?

No. We do not accept returns from countries outside the United States.

📅 What is your return window?

Our general return policy lasts 14 days from the date of purchase. If more than 14 days have passed, we unfortunately cannot offer a refund or exchange.

💵 Are there restocking fees?

Yes. All returns are subject to a restocking fee of 20–50% depending on the condition of the item.

🚚 Who pays for return shipping?

• We do not pay return shipping fees.

• We do not issue return labels.

• Customers are responsible for all return shipping costs.

• Original shipping costs will also be deducted from any refund if the return reason is:

  • Wrong item ordered

  • Ordered in error

  • Do not want anymore

🛠 What about warranties?

• Products that include a manufacturer warranty will be serviced under that warranty, according to the manufacturer’s terms.

• We are not responsible for warranties denied by the manufacturer.

🛒 What items are non-returnable?

• Carpet extractors (final sale)

• Orders shipped via Next Day Air / Second Day Air (final sale)

• Parts and special-order merchandise (non-returnable)

📦 What condition must my return be in?

To be eligible for a return:

• Item must be unused, in the same condition you received it, and in the original packaging.

• Proof of purchase is required.

• Items not in original condition, damaged, or missing parts (not due to our error) may incur up to 50% restocking fee.

• Items returned more than 30 days after delivery will not be refunded.

💳 What happens with chargebacks?

Any credit card chargebacks will be referred to outside collection agencies immediately.

💲 How do refunds work?

• Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed back to your original payment method within a few days.

• Original shipping and return shipping costs are non-refundable.

🔄 Can I exchange a product?

We only replace items if they are defective or damaged.

• To request an exchange, email us at ttsproducts@tts-products.com.

• Send returns/exchanges to:
  2822 E. Olympic Blvd, Los Angeles, CA 90023, United States.

🚚 How should I ship a return?

• You are responsible for return shipping.

• If shipping an item over $75, we recommend using a trackable service or purchasing shipping insurance.

• We cannot guarantee that we will receive your returned item.

🚛 What carriers do you use for outbound shipping?

We ship nationwide with USPS, UPS, FedEx, and OnTrac.

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